Your Privacy Is Our Responsibility
This policy provides a full description of how your personal information is collected, used, and protected on the dv77 platform.
1. Introduction and Scope
dv77 ("we", "our", "platform") provides a reliable online gaming and betting service for users in Bangladesh. This privacy policy ("policy") explains what information we collect and how we manage it when you visit the dv77 website, create an account, play games, or use any of our services.
This policy applies to all users of the dv77 platform — whether they are registered members or simply browsing the website. By using our services, you agree to the terms of this policy. If you do not agree with any part of this policy, you are requested to refrain from using our services.
We believe data protection is not merely a legal obligation — it is an ethical responsibility toward our users. dv77 uses modern SSL encryption technology and is committed to ensuring the confidentiality of your information.
2. What Information We Collect
dv77 collects only the information necessary for the smooth operation of our services. The types of information are described below:
Personal Identity Information
Name, date of birth, national identity card number (where applicable), email address, and other information provided at the time of account creation.
Financial Information
Transaction records, deposit and withdrawal history, partial details of bKash, Nagad, or Rocket accounts (not full PINs or passwords).
Technical Information
IP address, browser type, device information, operating system, cookie data, and session logs.
Gaming Activity Information
Game history, bet amounts, win and loss records, bonus usage details, and time spent on the platform.
Location Information
Approximate geographic location obtained from your device, IP-based country identification (to ensure legal compliance).
Communication Information
Live chat messages, complaints or requests sent via email, and records of contact with the support team.
3. Purpose of Using Information
dv77 uses collected information for specific and legitimate purposes. Under no circumstances do we sell your information to third parties.
3.1 Service Operation and Improvement
- Account verification and ensuring security
- Transaction processing and managing financial operations
- Resolving and improving technical issues on the platform
- Personalizing the gaming experience
- Developing new services and features
3.2 Legal Compliance and Security
- Detecting and preventing fraudulent activity
- Complying with anti-money laundering regulations
- Age verification — ensuring service is provided only to users aged 21 and above
- Addressing cybersecurity threats
3.3 Communication and Support
- Sending important account-related notifications
- Providing 24/7 live chat support
- Information about bonuses and promotions (subject to consent)
- Communications related to responsible gaming
4. Cookies and Similar Technologies
Cookies and similar tracking technologies are used on the dv77 website. Cookies are small text files stored in your browser or on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens, form protection | Deleted at end of session |
| Functional Cookies | Language preferences, display settings, remembering past preferences | Up to 30 days |
| Analytical Cookies | Site usage statistics, monitoring page performance | Up to 1 year |
You can disable cookies at any time from your browser settings. Please note that disabling certain essential cookies may cause some features of the platform to not work properly.
5. Information Sharing and Disclosure
dv77 does not sell or rent your personal information to third parties. However, information may be shared in the limited circumstances listed below:
5.1 Trusted Service Providers
Only the necessary information is shared with partners who provide payment processing (bKash, Nagad, Rocket, and bank transfers), IT infrastructure maintenance, fraud detection, and cybersecurity services. These providers are contractually bound to comply with our privacy standards.
5.2 Legal Obligations
If we are required to disclose information to comply with a court order, a valid government request, or applicable law, we are obliged to do so. In such situations, we provide only the specific information that has been requested.
5.3 Protective Disclosure
Information may be disclosed where necessary to protect the rights and safety of our platform, users, or third parties — particularly when taking action against fraud, hacking, or other unlawful activities.
6. Data Storage and Security
dv77 has adopted industry-standard technical and organizational measures to keep your information secure.
6.1 Security Measures
- SSL/TLS encryption — all data transfers are encrypted
- Sensitive information stored in encrypted databases
- Two-Factor Authentication available
- Regular security audits and vulnerability testing
- Minimum privilege principle applied to data access
- Unauthorized access detection system active
6.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a limited period due to legal obligations, dispute resolution, or the need to preserve financial records.
Once the need to retain information has passed, it is securely deleted or anonymized so that no individual can be identified from it.
7. Your Rights
As a dv77 user, you have the following rights over your personal information:
Right of Access
You have the right to know what information we have collected about you and to receive a copy of it.
Right to Rectification
You have the right to request correction if your information is incomplete or inaccurate.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted (subject to legal obligations).
Right to Object to Processing
You have the right to object to the use of your information for specific purposes, including marketing communications.
To exercise any of the above rights, contact us by email at [email protected] or speak with our team via 24/7 live chat. We will respond to your request as quickly as possible.
8. Third-Party Services and Links
The dv77 platform may include services from game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These providers operate under their own privacy policies.
If you navigate from our platform to an external website, the privacy policy of that website will apply, not that of dv77. We are not responsible for the data collection or usage practices of third parties.
When using payment gateways (bKash, Nagad, Rocket), your financial information is shared directly with that provider. These transactions are protected by the respective provider's own security protocols.
9. Age Verification and Child Protection
dv77 strictly provides services only to those aged 21 or above. We do not intentionally collect information from any person under the age of 21.
Age verification is mandatory at the time of account registration. If we are informed or discover that a minor has provided information, we will delete that information as soon as possible and close the associated account.
If you become aware of a minor holding an account, please notify us at [email protected].
10. Policy Changes and Updates
dv77 may update this privacy policy from time to time — in response to changes in services, new legal obligations, or technological developments.
If any significant changes are made, we will send a notification to registered users at their account email address and will clearly indicate the update date on the website. By continuing to use the platform after an update, you consent to the revised policy.
We recommend that you visit this page regularly to stay informed about the latest policy.
11. Contact for Privacy Matters
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Live Chat Support
Instant support in Bengali is available 24 hours a day, 7 days a week.
Email Contact
Send privacy-related requests to: [email protected]
Our team will get in touch with you as soon as possible and will properly process your privacy-related request. To learn more about responsible gaming, visit our Responsible Gaming page or go to the FAQ section.